Refund & Cancellation Policy

At TAHFUZ Herbals, we want you to be completely satisfied with your purchase. Please review our clear guidelines below regarding cancellations, returns, and refunds.

1. Order Cancellation Policy

You may cancel your order within 2 hours of placing it, provided the package has not yet been dispatched. To request a cancellation, please contact us immediately via phone at +91 9419722334 or email at tahfuzprivatelimited@gmail.com. Once cancelled, a full 100% refund will be issued to your original payment method.

2. Return Window and Eligibility

We offer a strict 7-day return window from the date of delivery. To be eligible for a return, your item must meet one of the following criteria:

• The product is completely unopened, unused, and sealed in its original retail packaging.
• The product arrived damaged, broken, or defective (photographic or video proof required).
• The item received does not match your order confirmation.

Non-Returnable Items: Due to health and hygiene standards, opened herbal supplements, unsealed wellness products, and customized items cannot be returned or refunded once the seal is broken.

3. Return Shipping Costs and Fees

• Defective/Wrong Items: If the return is due to a product defect, transit damage, or a shipping error on our part, TAHFUZ Herbals will cover 100% of the return shipping costs.
• Customer Remorse / Change of Mind: If you are returning an unopened product due to a change of mind, the customer is responsible for arranging and paying for the return shipping costs to our facility.
• Restocking Fees: TAHFUZ Herbals charges Rs. 0 (Zero) restocking fees on all eligible returns.

4. Step-by-Step Return Process

1. Send an email to tahfuzprivatelimited@gmail.com with your Order Number and clear photos of the item.
2. Once approved by our system, securely pack the item and ship it back to our official physical headquarters:
   TAHFUZ (OPC) Private Limited, 123 Poshwani, Pattan, Jammu & Kashmir – 193121, India.
3. Provide our support team with your return courier tracking number.

5. Refund Timelines and Processing Methods

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds are processed as follows:

• Prepaid Orders: Reversals are automatically credited back to your original payment method (Credit Card, Debit Card, UPI, or Net Banking) within 7 to 10 business days.
• Cash on Delivery (COD) Orders: Refunds will be issued via direct Bank Transfer or Store Credit, depending on your preferred choice communicated to our billing team.

6. Delayed or Missing Refunds

If you have not received your approved refund after 10 business days, please first verify with your bank or credit card company, as processing times vary. If the transaction is still missing, contact our administration desk at tahfuzprivatelimited@gmail.com.